Why you should consider outsourced IT support in 2024

By Joe Aucott
December 17, 2023
Lego Stormtroopers plugging in a USB stick

The main aim of any business is to grow and expand its organisation and services. However, your growth may become interrupted if there your IT support and infrastructure is lacking. It is the backbone of any business or educational institution; productivity and efficiency can only be achieved at their full potential if your in-house or outsourced IT teams can handle network, hardware, and software challenges that may arise from time to time.

The main task of any IT support is to help operations run smoothly from a technological point of view. Small issues like WiFi interruptions, security breaches, or hardware and software issues may harm an organisation's daily services. Your IT support is your first line of defence and attack.

As business development relies heavily on IT support and technology, if problems arise from their end daily, then it's time for the company to re-evaluate its systems. One option is simply to outsource your IT support to give you the skills, experience, and team to succeed.

Confused? You'll be surprised to know that outsourcing IT support has several advantages. Effective IT support is vital for any company's growth and operations.

Here are 8 reasons to consider outsourced IT support…

1. When your IT is dragging you down

IT issues arising on a regular basis can slow down your operations and activities more than that Nissan Leaf you got stuck behind on the way to the office this morning. Your workflows are affected, and as such your productivity decreases.

If you, or your in-house teams, are spending more time fixing problems and troubleshooting issues than optimising your current solutions and identifying opportunities for growth, you’re already a step behind your competitors.

An outsourced IT support would not only fix technical issues but prevent such problems from coming up in the first place. It’s not just hardware and networks that outsourced IT support can assist with; they can also help you implement better tools and services to improve collaboration. With that knowledge, your company can utilise your IT support to increase employee productivity, which could benefit your business in the long run.

Use outsourced IT to fix blue screen errors like this one

2. If your IT costs are spiraling

Every company aims to maximise profits and decrease costs. One of the major expenses of any business is its technology and the people who manage it.

IT-related issues can take hours and pounds to fix. If systems crash during the night or outside of working hours, your solutions would normally include asking your in-house IT support to work overtime and resolve the issue.

However, you'll be surprised to learn how much costs are reduced and saved in the process by outsourcing IT support. Outsource IT support and it’s quite likely you’ll have some form of support that runs throughout the day and night. Put that previously paid overtime into your new, uninterrupted lunch breaks!

3. Big earner, big spender

If your business has a high turnover, you could well see a lot of benefits from spending some of that revenue on a solid outsourced IT support team. They'll be able to provide high-quality technicians and developers as and when you need them, while keeping your current infrastructure running smoothly.

You'll be able to continue concentrating on the things that matter, like uninterrupted lunch breaks.

4. Around the clock support

Outsourcing IT support means that you'll have a team readily available to resolve any technical problem on any day and at any hour (if your contract specifies this – it’s always worth checking from provider to provider). Your in-house IT manager might be on sick leave or be in a meeting, due to which the issue remains unresolved. 

On the other hand, the outsourced IT support managers are on duty 24/7. They guarantee that someone from their team will always be on call and provide you with IT support anytime. They are fully skilled and equipped to tackle any technical IT fault that comes their way.

No need to worry about getting calls at 2 am that the system has crashed; the outsourced IT support will have the issue fixed and the system up and running before you even realise that there was even a problem in the first place.

server room

5. Response time is improved

Outsourced IT support solutions use various tools and technologies to provide satisfactory and timely services to its clients. One of the most efficient tooling systems used is remotely logging into the server or systems to troubleshoot and fix the issue. Gone are the days of engineer visits.

6. Keep up with the changing technology

One of the methods for your company to have an advantage against competitors or make profits is by keeping up with the changing digitised world. Technology seems to advance at the drop of a hat and last week’s big thing is this week’s forgotten news.

Outsourced IT support can keep you ahead of the curve, analysing your current solutions, and identifying opportunities as new technologies are introduced and available. Your IT support should aim to satisfy your requirements and growth, and one of the ways this can be achieved is by keeping up with IT developments. Outsourced IT support providers can offer your company advice and technical support, allowing business development so that your business continues providing the best support and services to your clients and staff.

7. The right skills at your disposal

Going through numerous CVs, shortlisting them, and conducting interviews can be very time-consuming and expensive. Not to mention the resources and time that are utilised in the process. If a technical fault occurs and the in-house IT support cannot solve that problem; you're looking at an expensive problem and unless you’re Boris Johnson, you probably don’t have a Russian sponsor to pay for it.

Fortunately, with external IT support, it's not your headache to hire a qualified team that can counter any troubleshooting problem. Outsourcing IT support takes away all the stress of hiring capable IT technicians that would all have the required background skills and qualifications.

8. Not just IT support

Even though the name is self-explanatory, "Outsourced IT Support", this is not the only service provided! Network, hardware, and software are taken care of. However, with an outsourced IT team, you can also benefit from additional services like:

  • Consultation Services
  • Cyber Security & Network Security
  • Collaboration Solutions (Google services, Microsoft 365, etc.)
  • Project Management
  • User and Email Management

In-House IT vs Outsourced IT Support

These are only some of the reasons you should be considering an outsourced IT support solution for your business or school/university.

If you already have an outsourced IT solution, but things don’t seem to be going smoothly, why not get in touch with us and then check out our article on 5 signs it might be time to switch while you wait for us to get back to you?

Joe Aucott