Managed IT Support Services

Keep your users happy and enjoy the benefits of hassle-free IT management. Contact our IT Support specialists today.
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Looking for a better way to manage your IT support? We’ve got you covered.

We know that maintaining a reliable and secure IT environment is not only crucial for the success of your organisation, but also for your own peace of mind. But when you’re dealing with a continuous stream of support tickets, ad-hoc requests and constantly changing needs, things can get a bit overwhelming.

That's why we offer comprehensive Managed IT Support services designed to alleviate the burden of day-to-day IT management, allowing you to focus on your core business activities, while we do the heavy lifting.

With our Managed IT Support services, you gain access to a team of experienced IT professionals dedicated to keeping your systems running smoothly and securely. And best of all, when you need support, you’ll only ever speak to a human based right here in the UK. No switchboards, no automated chatbots; just our friendly team of IT specialists ready and waiting to help.
Speak to an IT Specialist

Managed IT Support services that fit any organisation - big or small, tech-savvy or “haven’t got a clue-y”.

Since 2007, we’ve helped businesses, educators, manufacturers and more to overcome the burden of managing their IT systems so that they can get on with doing what they do best. Whether you’ve got a one-person IT team, an entire IT department, or no in-house resources at all, our services can be tailored to fit your requirements. We can scale up with you as your needs rise or fall, and we can also offer both remote and onsite support services.

We’re also vendor-agnostic, so we don’t discriminate when it comes to supporting the technology you’re using. Every member of our IT support team is experienced, having worked in the industry for a minimum of 4 years, and we have a comprehensive mix of Specialists in managing Microsoft, Google and hybrid IT environments.

No matter what your setup is or how clued up your team are, when it comes to supporting your IT, we’ve got you covered.
Speak to an IT Specialist

Our Managed IT Support Packages


UK-based helpdesk: Accessed via email, phone and support portal, with ticket overviews

Knowledge base: Access to a specific knowledge base for your organisation to help your users self-serve and resolve common issues

Remote break-fix support*: delivered via phone, chat, email & online meetings

*Services beyond remote break-fix support, such as device setup/onboarding, project work, security investigations and access control are chargeable on a POA basis.


Helpdesk access: As outlined in the Good tier, plus:

Device Monitoring: Our lightweight agent checks device status, security and risk profiling against industry standards (e.g. PCI DSS, Cyber Essentials and ISO 27002)

Proactive threat monitoring: Monitoring and reporting of identified security threats and vulnerabilities across your assets.

Cyber Essentials Mentoring: Becoming Cyber Essentials certified can provide your organisation with Cyber Security Insurance to help protect you in the event that you are a victim of an attack.

Dark Web Monitoring: 24x7x365 Monitoring of your domain and up to 5 email addresses to check if your details are available on the Dark Web.


All Good and Better support package benefits; plus:

Full access to support resources: scaling from desktop IT technicians to CTO-level.

Transitional Support: We’ll fully support the move from your current IT support team to us.

Quarterly IT Director Strategy & Development sessions

Device Onboarding & Setup: (subject to client hardware being purchased through Haptic Networks)

Annual Security Audit/Risk review

Network Infrastructure Monitoring & Support

Asset registration

Staff upskilling & professional development

Telephony support

Site follow-up visits (if required)

And so much more.

Why choose Haptic Networks as your Managed IT Support partner?

Google Services

As a Google Partner we're clued up in all of Google's services. Whether it's for business or education, we've got the know-how to bring Google Workspace into your environment and help your users to fully adopt Google’s transformative solutions.

Fixed monthly pricing - no nasty surprises

‘All you can eat’ IT support - no limits on usage

Fast access to our UK-based IT specialists - chatbots & switchboards not included.

No lengthy contract periods - 3 month discovery phase

Dedicated Account Manager to communicate with for the duration of your support

Specialists within Google, Microsoft and hybrid environments

Vendor agnostic - we find solutions that suit you, not brands that suits us.

Remote & Onsite support options

What Our Clients Say About Us

Get the IT support your organisation deserves

Take the hassle out of managing your IT environment with our fast, reliable and experienced team. Contact us today to discuss your requirements.

Call us now: 01536 316870

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