October 11, 2022
Joe Aucott
1 Comment

5 signs it might be time to switch IT service provider

With the advancement of the digital world, almost every business relies on IT service providers to smoothly run their daily operations. But today, there are many providers who appear too good to be true, and in some cases, they are.

In a world where your whole operation is stored in databases, your meetings are held online, and your collaboration is achieved remotely, it’s vital that your IT service provider not only performs well when things aren’t going to plan, but also that your business is kept on the cutting edge of technology.

If you’ve been using the same IT service provider for a while, or you’ve noticed things aren’t what they used to be, you may well be starting to think about a new provider. Here are 5 signs it’s time to push the reboot button on your IT services…

1. Their technology infrastructure is no longer up to date

As any business owner knows, technology is essential for staying competitive. In today's fast-paced world, customers expect businesses to be able to meet their needs quickly and efficiently, but also in a way that allows them to plug and play.

However, outdated technology can slow down processes and make it difficult to keep up with the competition. If your business is still using an outdated IT infrastructure, it's time to switch to a new provider. A modern IT infrastructure will help you improve efficiency, better serve your customers, and stay ahead of the competition.

Old CRT computer monitor

2. The same issues are occurring every day

Is your internet cutting out, or maybe your connection is so slow that it's practically unusable for you and your employees? You know what we’re talking about; the sort of situation where you have to choose between uploading the documents or finishing the song on Spotify. We know how frustrating it can be…

Maybe it's just a communication issue. You try to give them a call and reach their voicemail, so you send them an email, and then you wait, and wait, and wait.

If you're tired of dealing with the same issues daily, it’s most certainly time to switch providers. Not only can you improve your network’s reliability and speed, but there are also likely to be financial benefits to doing so. 

3. They aren't providing reliable cyber security services

In today's digital age, cyber security is more important than ever before. Businesses of all sizes risk cyber-attacks, which can lead to data breaches, financial loss, and reputational damage (think Boris Johnson Party Gate).

While there are many steps that businesses can take to improve their cyber security posture, one of the most important is to partner with a reliable IT service provider that offers comprehensive cyber security services. 

This isn’t something you’re likely to be able to check out yourself, so consider speaking with some other cyber security providers to audit your current setup and understand the bigger picture.

5 signs switch it provider cybersecurity

4. They can’t keep up with your growth or change requirements

The IT world is full of service-level agreements – agreements that were made when you took out the initial contract, but time goes by, and your business grows quickly. These service levels don’t meet your needs anymore and you find yourself waiting 2 days for assistance.

If this is a case you deal with often, it’s probably time to have a conversation about your expectations or to find a provider who can meet your growth requirements. You need a provider who can grow and change direction, as your business does.

It’s not all about growth either. Sometimes, you may just want to take a new direction, and you need an IT service provider who can help you achieve those goals.

5. You want to use specific services and tools such as Google Workspace

You might also be finding yourself being told that “the only option” is the one you’re being given, but we can assure you that there are definitely other options!

As a business or educational institution, you could benefit from services such as Google Workspace and Google Workspace for Education, giving you flexibility and improved collaboration. Don’t despair! Microsoft isn’t your only choice, as much as they’d like you to believe they are.

Switching might not be so hard, let’s chat and we'll guide you through it

If you’ve made it here, it’s likely some of the reasons above are ringing true with your day-to-day. We know it’s an intimidating task to rip up your current solutions and create new ones, but we can make it easy. With the Haptic Touch, we’ll work with you, not for you, and design and deploy solutions that make sense for your goals. We’ll also stay in touch throughout, to monitor your progress and keep you moving forward.

Get in touch with us today and let's have a chat about how we can help you.

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