IT Support for Retail

In the fast-paced world of retail, seamless technology is non-negotiable. So having dependable IT support is essential. Many retail businesses operate within tight IT budgets, and as a result, their IT teams often find themselves caught up in the day-to-day tasks rather than having the bandwidth to enhance the store's technological landscape.

Since 2007, we've witnessed the profound changes in technology that have influenced how people carry out their day to day lives. The increasing use of devices and the growing complexity of solutions are reshaping how retailers operate in order to compete with larger online corporations. So when you're grappling with the challenge of keeping ahead of the competition, the last thing you want is to run into IT issues when customers are trying to make payments or interact with your stores.

At Haptic, we offer tailored IT support services that are crafted to help lighten the load and allow you to shift your focus to the key priorities that drive success in your retail environment.

Speak to an IT Specialist

Retail IT priorities

In the retail industry, the consequences of subpar IT support can be immediately obvious to customers when things aren’t working as they should be:

Google Services

As a Google Partner we're clued up in all of Google's services. Whether it's for business or education, we've got the know-how to bring Google Workspace into your environment and help your users to fully adopt Google’s transformative solutions.

Checkout Chaos

Frequent IT issues at the point of sale can disrupt transactions, leading to frustrated customers and lost sales.

Security Stakes

Inadequate IT support can expose sensitive customer data to breaches, risking both reputation and trust.

Operational Obstacles

Ill-configured systems can impede inventory management, order fulfilment, and overall store operations.

Compliance Concerns

Retailers must adhere to various regulations, and poor IT support can result in compliance headaches.

If any of these issues are affecting your business, it's time to take action.

Everything we can do to support your retail IT support needs

If you’re looking for an IT support partner you can count on, our comprehensive services can help you to turn things around and give you the peace of mind that you’ve been looking for:

IT Systems Audit/Review

We conduct thorough assessments of your existing IT systems, identifying weaknesses and opportunities for enhancement, ensuring your retail operations run smoothly.

Policy & Process Development

We help retailers establish robust IT policies and processes, ensuring a secure and efficient technology environment that aligns with your retail objectives.

IT Consultancy

Our IT support specialists offer strategic advice, ensuring your IT investments drive positive business growth.

Business Communications

Streamline your communication channels and enhance collaboration among staff, optimising customer service and internal operations.

Managed IT Support

Haptic Networks offers proactive managed IT support to minimise disruptions, secure your systems, and keep your retail business running seamlessly.

Speak to an IT Specialist

Why people like YOU choose to work with people like US

The Haptic Touch - We have a customer-centric attitude and empathy towards the fast-paced and often hectic workloads of our clients. We’re here for you when you need us. Pushy sales pitches not included.

Demonstrable Expertise - Our reviews speak for themselves, as do our case studies. We bring all of our experience for every project to help you succeed.

We've built some fantastic partnerships over the years. However, we're also Vendor-Agnostic, because we believe in scouring the industry for the solutions that best fit the individual needs of our clients.

Mark Field

28/03/2024

Great to work with Haptic on our first big project. They could not have been more helpful and will definitely be using again. Seriously great people and all done on time and to plan. Very pleased indeed. Well done guys!

simon bartley

18/03/2024

Excellent company to work with, would recommend.

Percy New

26/10/2023

I have worked with Haptic Networks for the last 2-3 years, from a google specialist, to supplier and to now a network redesign. They have been an amazing company to rely on for any queries. Massive thank you to Kenya who has been one of the best account managers I have dealt with.

Aled Roberts-Read

23/10/2023

Haptic Networks delivered Oswestry School a Googe Voice Phone system. This has allowed the school to become flexible regarding telephone calls. The mobile/PC app functionality allows calls to be taken off-site while reducing the need for Desk phones on-site. Additionally, they have provided the school with a cloud-based monitoring system (securly), allowing us to conform with the DFE's online safety policies. They also supplied the school with a "Dark Web" monitoring tool free of charge. Overall an excellent company to deal with excellent sales and technical support methods to its customers.

Sam Arnup

02/10/2023

The team at Haptic are a joy to work with. They are always extremely knowledgeable, responsive and always go the extra mile for their partners. A special shout out of appreciation to Martyn - who makes it an all round pleasure to work with him and the Haptic Team.

Daniel Mabbott

28/09/2023

I'm not one to usually write reviews but Haptic are truly deserving of one! They're a knowledgeable, down to earth bunch who are always happy to help - no matter how big or small the issue/query may be. A big shout-out (and sorry!) goes to Kenya too - who we're constantly bothering with emails and calls!

Michael Gurney

28/09/2023

Amazing A+++ we have been working with Haptic Networks for sometime and speaking to Kerri she has always been great, very helpful, understanding and is very knowledgeable. Highly Recommended :)

Ben L

31/08/2023

Haptic networks have assisted in my IT queries and purchases to a very high standard where they go above and beyond, I highly recommend them and their super friendly staff.

Laura Chadwick