How to Choose a WiFi Vendor

WiFi has become an essential component of both modern business environments and personal spaces, underpinning operations, communications, and daily activities. Its presence makes it easy to overlook, reducing it to a utility as dull as electricity or water—yet, when it fails, its critical importance swiftly comes into focus.

In a saturated market, choosing a WiFi vendor is complicated by the array of options, each shrouded in marketing buzzwords and sleek dashboards. This leaves consumers facing the challenge of determining genuine quality and suitability from mere aesthetic appeal, making the selection process not just about connectivity, but about ensuring the seamless and reliable integration of technology into our lives.

The Abundance of Choice in WiFi Solutions

When it comes to picking a WiFi solution, having so many options can actually make things harder. Imagine walking into a store wanting to buy a simple thing like cereal, but finding hundreds of types instead. Suddenly, what should be an easy choice feels overwhelming. That's what happens with WiFi solutions. There are so many vendors and products shouting for attention with their flashy ads and promises of the best performance that it's tough to know what's really best for you.

The key here is to look past all those fancy marketing materials and focus on what really matters. You need reliable WiFi, that won't give you headaches with constant problems, and comes with good support when you need help. It also has to fit what you specifically need, whether that's covering a large area without losing signal, handling lots of devices at once, or just giving you a fast connection for streaming or gaming. Remember, the best choice isn't always the one with the most bells and whistles; it's the one that does exactly what you need it to do.

Before You Choose A New WiFi Vendor: Carry Out a WiFi Survey!

Before diving into the sea of WiFi vendors, it's crucial to take a step back and start with a WiFi survey. Think of it like mapping out the terrain before setting up camp. A WiFi survey helps you understand the unique needs and hurdles of your environment. This could mean figuring out where the signal weak spots are in a large office, or how many devices will be connecting at home.

Doing a WiFi survey is like having a blueprint. It shows you what you need right now and what you might need as things change or grow. With this blueprint, you can make a smarter choice when picking a WiFi vendor because you'll know exactly what you're looking for. It's not just about getting the fastest speed or the latest model. It's about finding a solution that fits your space, your needs, and your future plans. This step sets the stage for a decision that's informed, thoughtful, and tailored to you.

Top Tips for Choosing a WiFi Vendor

When choosing a WiFi vendor, it’s like picking a teammate for a long journey—you need reliability, support, and a good fit for your needs. Here’s what to keep an eye on:

By keeping these considerations in mind, you’ll be better equipped to choose a WiFi vendor that not only meets your needs today but also supports your growth and changes in the future.

Walking, Talking Red Flags

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When selecting a WiFi vendor, it's wise to tread carefully and keep an eye out for red flags that might suggest a vendor isn't the right fit for you. There are general cautionary tales that can help guide your decision-making process, and these stories often revolve around issues such as poor customer support, unreliable product performance, or inadequate security measures.

Vendors with a history of products that frequently disconnect or fail to deliver the promised speeds should be avoided for professional deployments. Such reliability issues can disrupt your daily operations and lead to frustration. Similarly, vendors with lackluster customer support can leave you stranded when you most need assistance, turning minor hiccups into major obstacles.

Security is another critical area. With cyber threats constantly evolving, a vendor that fails to offer robust security features or timely updates can expose your network to unnecessary risks. You should also keep an eye out for patterns in user feedback, independent reviews, and industry analyses that might indicate systemic problems with a vendor's offerings.

Due diligence is key to choosing the right WiFi vendor for your organisation, so researching and understanding the common pitfalls associated with certain vendors can save you from future headaches. Choosing a WiFi vendor is a significant decision that impacts not just your immediate connectivity needs but also your long-term security and operational efficiency, so opting for a vendor known for reliability, strong support, and proactive security measures can help ensure a smooth and secure WiFi experience.

Our Top WiFi Vendors

As WiFi Specialists since 2007, we've spent a long time building relationships with a whole host of networking vendors and partners. While this is by no means an exhaustive list, there's a few vendors that we typically recommend to organisations looking to roll out new WiFi deployments or upgrades. So then, in no particular order, here's some of the top names in WiFi you may want to consider:

RUCKUS Networks

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Cambium Networks

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Cisco Meraki

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Finding The Right Fit

Finding the perfect WiFi solution is a bit like choosing the right pair of shoes—it all comes down to fit. What serves one organisation brilliantly might fall short for another. The diversity in operational scales, spatial layouts, and specific tech requirements means there's no one-size-fits-all answer when it comes to selecting a WiFi vendor.

It's important to recognise that the ideal choice is heavily influenced by the unique needs and circumstances of your environment. Factors such as the size of the area that needs coverage, the number and type of devices connecting, and specific application requirements (like high-speed data transfer for video conferencing) play critical roles in determining the best fit.

Given the complexity and the stakes involved, seeking out personalised guidance can make all the difference. Partnering with WiFi Specialists or consultants (like us!) who have the expertise and experience to navigate the myriad options can be a game-changer. These professionals can offer tailored advice that takes into account your current situation as well as future growth, helping you to make an informed decision that aligns with both your immediate needs and long-term objectives.

Moreover, a WiFi Specialist can assist not just in the selection process but also in the seamless implementation and ongoing optimisation of your WiFi infrastructure. This support ensures that your network is not only robust and reliable from the start but also adaptable to evolving technological landscapes and business needs.

In essence, while the quest for the ideal WiFi vendor might seem daunting, remembering that the best choice is unique to your situation and seeking expert advice can pave the way to a solution that truly fits your needs. This approach not only optimises your current operations but also positions you for future success and scalability.

How Businesses Like Yours Are Using WiFi Analytics to Gain Insights into Consumer Behaviour

WiFi analytics has emerged as a pivotal tool across various industries, such as hospitality and retail, changing the way businesses understand and engage with consumers.

By leveraging data collected from WiFi networks, companies gain deep insights into customer behaviour, preferences, and trends. This shift towards data-driven strategies enhances customer experiences and engagement, allowing businesses to tailor their services and marketing efforts more effectively.

As industries increasingly prioritise data to inform decisions, WiFi analytics offer a competitive edge in understanding and meeting consumer needs.

What is WiFi Analytics?

WiFi analytics involves analysing data collected from WiFi networks to understand customer behaviours and patterns.

It works by tracking devices that connect to or are detected by the WiFi network, allowing businesses to collect both authorised data (from users who log into the network) and unauthorised or presence data (from devices that are detected but not logged in). This information is crucial for businesses as it provides insights into customer demographics, dwell times, frequency of visits, and more, enabling more informed decisions regarding store layouts, marketing strategies, and customer engagement initiatives.

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WiFi Presence Analytics

WiFi Presence Analytics utilises location-based data from physical spaces to analyse foot traffic, create heatmaps, and estimate crowd sizes. It also examines behavioural aspects such as the patterns of new versus returning visitors, the length of time spent in the area (dwell times), and the movement patterns within the space. This data is invaluable for businesses in understanding customer behavior and optimising the physical layout and service offerings to enhance the customer experience.

WiFi Marketing Analytics

WiFi Marketing Analytics focuses on collecting demographic information such as customer names, ages, birthdays, genders, and hometowns, along with digital marketing data like email addresses and social media profiles. This enables businesses to tailor their marketing efforts with a high degree of personalisation, improving engagement and effectiveness.

How Businesses Use WiFi Analytics to Optimise Operations, Marketing Strategies, and Customer Service

In the hospitality sector, WiFi analytics has revolutionised guest experiences. For example, hotels and resorts analyse guest movement to identify popular areas and adjust services accordingly, such as optimising staffing or enhancing amenities in high-traffic zones.

In retail, businesses utilise WiFi data to track shopper movements, identifying high-interest areas and optimising product placements to boost sales.

In event management, organisers use WiFi analytics to manage crowd flow and improve safety and satisfaction. Across these industries, the insights gained from WiFi analytics are pivotal in refining operational strategies, personalising marketing efforts, and elevating overall customer service, showcasing its versatile application and significant impact.

WiFi Analytics Tools and Technologies

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Credit: Cisco Meraki

WiFi analytics platforms come in various forms, ranging from basic apps that monitor network health to sophisticated systems capable of deep customer behavior analysis. For example, apps such as Netgear's WiFi Analytics tool are useful for assessing WiFi signal strength across different areas, helping businesses to get some basic insight into their network's coverage and performance. However, they won't give you anywhere near the same level of analysis as you would be able to get from conducting a professional WiFi survey or assessment.

Beyond signal optimisation, more advanced WiFi analytics solutions provide a granular view of customer interactions within a physical space. WiFi solutions from providers such as Cisco Meraki and Aruba Networks offer features that include real-time location heatmaps, user engagement metrics, and integration with CRM systems. These features allow businesses to not only understand how customers navigate their physical premises but also how to engage with them more effectively through personalised marketing and communication strategies.

The technical setup for implementing WiFi analytics involves several key steps, starting with the installation of WiFi access points capable of collecting data. This is followed by configuring the analytics software to capture and interpret data points relevant to the business's specific goals, such as foot traffic patterns, dwell times, and repeat visit rates. Data privacy and security are paramount, requiring businesses to ensure that their WiFi analytics practices comply with regulations like GDPR in Europe, which dictate how consumer data must be handled and protected.

The integration of WiFi analytics with other digital tools can amplify its benefits. For example, linking WiFi analytics data with online behavior analytics can provide a comprehensive view of the customer journey, bridging the gap between online and offline interactions. This holistic approach enables businesses to tailor experiences that resonate more deeply with their customers, driving loyalty and revenue.

The deployment of WiFi analytics tools involves a blend of technical setup, strategic data analysis, and adherence to privacy standards, all aimed at enhancing customer understanding and engagement. With the right tools and technologies, businesses can unlock valuable insights into consumer behavior, leading to more informed decision-making and optimised customer experiences.

WiFi Analytics Compliance

Adhering to data protection regulations is crucial when collecting and utilising WiFi analytics data to ensure customer privacy and ethical data use. Businesses must be transparent about data collection methods and purposes, obtain consent where necessary, and implement strong data security measures. Best practices include anonymising data, providing opt-out options, and regularly reviewing data handling policies to align with evolving legal standards and ethical expectations.

The Future of WiFi Analytics

WiFi analytics is evolving, driven by advancements in machine learning, artificial intelligence, and the Internet of Things (IoT).

These technologies are enhancing the capacity for predictive analytics, enabling businesses to anticipate customer needs and behaviors with greater accuracy.

Personalisation is reaching new heights, allowing companies to offer highly tailored experiences to their customers. Integration with IoT devices opens up a plethora of new data sources, providing deeper insights into customer interactions in physical spaces.

To stay competitive, businesses must embrace these innovative practices, constantly update their analytics capabilities, and leverage the rich data insights to refine customer engagement strategies.

This proactive approach will not only enhance customer experiences but also drive operational efficiencies and business growth. Adopting these future-forward practices in WiFi analytics will position businesses to better meet the evolving demands of their customers and the marketplace.

Everything You Need To Know About Network Throttling

In the world of business, a seamless internet connection is the lifeline that keeps operations humming, collaboration flowing, and customers satisfied.

Imagine a bustling Monday morning at a thriving digital marketing agency. The team is geared up for a video conference with a major client overseas. The presentation is flawless, the pitch is sharp, and the team is ready to showcase their months of hard work.

As they start the video call, the screen stutters, the audio cracks, and the video quality decreases. The smooth flow of communication hits a roadblock, and the screen displays the dreaded buffering spinner. They’ve encountered the frustrating reality of network throttling.

This isn't a one-time technical glitch. It's a glaring manifestation of network management practices like network throttling and network prioritisation. It's implemented by Internet Service Providers (ISPs) or local network administrators.

While aimed at managing network congestion and ensuring fair bandwidth distribution, it can throw a wrench into the seamless operational workflow businesses strive for.

The scenario is a gateway to the broader reach of network management, a field that impacts the digital processes of businesses.

What is Network Throttling?

Network throttling, often referred to in the UK as 'bandwidth throttling', is a deliberate action taken by internet service providers (ISPs) to regulate and limit the speed or volume of data being transmitted over their networks.

This action is akin to turning down the water flow from a tap. The primary aim behind this network throttling is to prevent network congestion, ensuring that all users get a fair share of bandwidth, especially during peak times.

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Throttling occurs when ISPs detect a user consuming a high volume of data, perhaps from streaming videos or downloading large files. To ensure the network doesn't get overwhelmed and other users aren't impacted, the ISP might slow down the internet speed for that particular user.

While it can be frustrating for those experiencing slower speeds, it's a method ISPs use to maintain consistent service quality across their subscriber base.

Network Throttling vs. Network Prioritisation

'Network throttling' and 'network prioritisation' are terms that often come into play in busy networks. Each represents distinct strategies ISPs use to manage data flow.

As we've seen, network throttling is the intentional slowing down or limiting of internet speeds. If a business continually downloads and uploads extra-large files, the ISP might reduce their connection speed to prevent potential lag or buffering for other users on the same network.

This action, often taken during peak usage times or with high-usage subscribers, ensures fair bandwidth distribution and can also be tied to certain subscription models.

Network prioritisation focuses on classifying various types of data traffic according to their significance within an enterprise.

Picture an office scenario where one employee is participating in a critical virtual meeting with a client, another is accessing a hefty database, and a third is streaming a training video.

Through prioritisation, the IT infrastructure ensures the client meeting receives paramount bandwidth allocation, followed by the database access, with the training video being assigned lower precedence.

In times of network congestion, the video may face slight delays, but the client meeting proceeds without a hitch.

While both techniques manage network data, their purposes differ: throttling controls speed to manage congestion or business models, whereas prioritisation elevates crucial data for an enhanced user experience. Recognising the distinction between the two empowers businesses to better understand and navigate their internet usage.

How Do You Detect Network Throttling?

When it feels like the network isn't delivering the speeds expected or necessary for seamless operations, it might be an indication of network throttling. Here's how businesses can identify if they're facing such an issue:

  1. Consistent Slowdowns During Specific Times: If the network consistently lags during particular periods daily or weekly, it might suggest intentional throttling during peak business hours.
  2. Discrepancy in Promised vs. Actual Speeds: Regularly conducting speed tests, especially during periods of suspected throttling, can be revealing. If the speeds are consistently below what's promised in the service agreement, throttling may be a factor.
  3. Analysis of Network Traffic Patterns: Tools and software like network monitors can provide insights into traffic patterns. Sudden drops in speed when a particular amount of data is reached or during specific applications might indicate throttling. Most web browsers are equipped with inherent network monitoring utilities that enable users to scrutinise network interactions and determine potential throttling. Typically located within the browser's developer toolset, these utilities offer features such as network simulation. By assessing apps or websites in a simulated slower network environment, users can identify and tackle challenges associated with loading durations.
  4. Contact the ISP Directly: Engaging with the Internet Service Provider can provide clarity. While they might not always admit to throttling, they can sometimes provide information about network congestion or maintenance, which can indirectly suggest throttling practices.
  5. Investigate Throttling on Specific Services: Sometimes, throttling is not broad but specific to certain applications or services, such as video conferencing tools or cloud-based applications. Monitoring the performance of various applications can identify if only specific tools are being throttled.

Detecting network throttling requires a mix of regular monitoring, comparisons, and direct communication with service providers. Understanding whether throttling is impacting operations is the first step towards seeking solutions or alternatives to ensure your network is performing optimally.

How To Stop Network Throttling

There are multiple ways to prevent network throttling, but not all are created morally equal. While we would never advocate for deliberately misleading your ISP, sometimes you need short-term relief. Here are a few ways you can stop network throttling:

The Importance of Network Prioritisation

As data flows have grown more complex and diverse, the role of network prioritisation has become increasingly vital. Here's a deeper dive into its significance and workings:

  1. Enhancing User Experience through Traffic Prioritisation: At its core, network prioritisation is about ensuring that the most crucial data is transmitted efficiently and reliably. Whether it's a critical business video conference, a time-sensitive data transfer, or essential cloud-based operations, by prioritising specific traffic types, users can experience fewer interruptions and lag. This leads to smoother, more reliable interactions, which can be especially vital in business environments where downtime or delay can have substantial consequences.
  2. Diverse Techniques for Network Prioritisation: The tools and methodologies employed to achieve effective prioritisation vary, but some of the most prominent include:
    • QoS (Quality of Service): An overarching strategy that encompasses various techniques to ensure specific data types or services receive preferential treatment.
    • CoS (Class of Service): Typically used in MPLS networks, CoS labels data packets to assign priority levels.
    • MAC Layer Ranking: By prioritising at the Media Access Control layer, this technique focuses on the physical addressing of data.
    • VLAN Tagging: A method that uses virtual LAN configurations to segregate and prioritise data traffic based on categorised virtual networks.
  3. Counteracting the Impact of Throttling with Prioritisation: While throttling broadly limits data flow, network prioritisation acts as a finer tool, selecting which data should be given preference during these slowdown periods. For instance, even if an ISP is throttling traffic during peak hours, a business can employ QoS to ensure that their mission-critical applications still operate smoothly. This means that less critical tasks may slow down, but essential operations continue with minimal disruption.

Speak with your IT or network teams to understand and leverage network prioritisation within your organisation to ensure you get the most out of your online connections, even in the face of challenges like throttling.

How To Speed Up Your Internet Connection

Even outside of network throttling, various factors can affect your internet speed. To ensure optimal performance and a swift online experience, consider the following tips:

  1. Opt for Wired Connections: While wireless connections offer convenience, they can sometimes be less stable than their wired counterparts. Ethernet cables can often provide a more consistent and faster connection, especially for tasks that demand higher bandwidth.
  2. Invest in Quality WiFi Hardware: The quality of your router and modem can significantly influence your internet speed. Ensure you're using high-end, updated equipment, and consider regular upgrades to benefit from technological advancements.
  3. Implement Mesh Networks: A mesh network works by connecting all the devices in the system together with multiple paths, rather than directly routing data through one central point or hub. Each device on the mesh network acts as a router and helps to pass data along until it reaches its destination. 
  4. Regularly Clear Cache and Cookies: Over time, the accumulation of cache and cookies can slow down your browsing speed. Regularly clearing them can help maintain brisk browsing and reduce lag.
  5. Limit Device Connections: The more devices connected to your network, the more divided and potentially strained your bandwidth becomes. If speed is a priority, consider limiting the number of devices using the connection simultaneously.
  6. Minimise Active Applications and Tabs: Every open tab or application can consume a portion of your bandwidth, especially if they're refreshing content in the background or accessing the internet. Close any that aren't immediately necessary to free up resources and enhance your connection speed.

By proactively implementing these strategies, you can enjoy an accelerated online experience, ensuring that your internet speed remains robust, irrespective of external throttling or other factors.

Network and WiFi Support

If your business is struggling with network or WiFi issues, why not get in touch with us today and let us provide you with the support you need to get things back on track. We've been involved in WiFi for the last 15 years and our team of experts is ready to discuss your needs today.

5 Reasons Why Your WiFi Is Woeful - And How To Fix It

In today’s age of wireless technology, a strong and reliable WiFi connection is essential for working, recreation and communicating with friends and family. However if you’re experiencing slow speeds, drop outs, or dead zones in your spaces, it can be a frustrating experience trying to get connected again.

Here we explore 5 common reasons as to why your WiFi connection may be poor, along with a few tips and tricks to help you stay connected. Hopefully these tips may help, however if your WiFi is causing you repeated issues, it may be worth obtaining a more comprehensive overview on the state of your network by conducting a WiFi Audit.

1. Interference

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Image credit: GSM Arena

The major source of poor WiFi performance we see in the wild is interference from other devices making the airspace overly busy and congested. This can slow your device down, and in some cases even stop you from connecting.

Often the cause of this interference is a misconfiguration on either your own, or your neighbours WiFi equipment. If you can imagine a music festival with one stage, and no one running the show, you’d end up with all the bands playing at the same time, in the same place and it would sound awful. What this festival needs is someone in charge who can schedule the bands, and if needed make sure there are more stages for them to play on. This is very much similar to WiFi- your WiFi equipment needs to be told what to do to make sure it’s playing sweet, sweet music to your device, rather than a garbled racket. Most WiFi equipment will have “someone in charge” and assess the noise around it and try to find the right space to play. The issue is though that if just left to defaults then frequently the system will make poor choices and as such it needs to be reviewed and configured to avoid other channels, and to only select the right channels. 

Make sure that you are using non adjacent channels in 2.4Ghz radios, 1,6 & 11 and avoiding other devices. On 5Ghz make sure your channel width is sensible- just because you see a bigger number when it comes to width, doesn’t mean it will run any quicker!

With seemingly everything being “smart” these days, make sure that you check if your new tech, be it a TV, speaker, washing machine (seriously we’ve seen this!), has its onboard WiFi disabled if it’s not being actively used. If left on it’s just unnecessary noise, as well as a potential security vulnerability.

Interference can also come from anything using radio frequencies or creating electromagnetic interference, even things that don’t have WiFi- devices such as turbines , motion sensors and microwaves can all cause interference to your WiFi. 

To minimise interference, it’s recommended that these devices are either identified, isolated or switched off when not in use. 

2. Distance and Positioning

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Image credit: Ekahau

When planning a WiFi deployment, it’s very easy to not give it much thought and place a few APs dotted around and say “that’ll probably do”. When in actual fact, it probably won’t do.  Good configuration can’t overcome bad design and as with any design it’s vital that you make sure you work to be validated and well thought out; whilst there isn’t always a single best way, there are unfortunately hundreds of wrong ways.

Every environment is different, which is why every wireless design needs to be bespoke to it’s environment and it’s needs. Think of it like an architect designing a building; even when a building looks similar, there’s a whole load of differences in how it actually fits into its environment. Some factors which are essential to consider are:

By taking these points into consideration, you can help ensure optimal coverage and performance.

3. Congestion

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Image credit: Enginess.io

These days almost everyone carries a smart phone with them. In addition to that you may find, for example, an office worker always has their laptop on them, plus their smart watch on their wrist, plus… The point being, it’s very likely that one user could easily equate to 3 or 4 devices requiring an internet connection. So that densely packed office floor with 20 people on it actually requires a wireless access point which supports 90+ devices.

You need to make sure that you have enough Access Points to support the number of devices, but the balancing act is ensuring that you don’t end up with too many access points that leads to interference- this comes back to our last two points around design and avoiding interference.

4. Firmware updates

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Image credit: NCSC

Without the proper care and attention, your wireless equipment can be left behind in regards to firmware  updates. Regular updates often contain features and improvements that will benefit not only your wireless connectivity but also the security behind it. In many  cases, it is imperative to update firmware due to potential fixes for current exploits & threats.  Always make sure your devices are running the latest, manufacture recommended firmware, and avoid updating devices during peak use hours as it will cause an element of downtime.

5. Outdated Hardware

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Image Credit: Helpdesk Geek

Old, legacy, hardware can be a common reason for poor WiFi. If you’re using an older router or access point, it may be holding back your current devices. Older devices may only support up to the likes of WiFi 3 or WiFi 4 (otherwise known as 802.11g and 802.11n respectively). In today’s world most devices support at a minimum WiFi 5 but more commonly WiFi 6 (801.11ac and 802.11ax). This can mean that your shiny new tablet/ smartphone/ laptop is being slowed down to the speed of a device from 2007!

When selecting new wireless equipment it is important to consider many factors, these include but are no limited to:

Features such as beamforming, MU-MIMO and 6Ghz radios are all features which you may want to consider when choosing your equipment.

What's the best method for uncovering what's causing your WiFi woes?

Taking the time to go through each of these steps will hopefully help you to find the quick fix you need to make that WiFi work. There is also an array of tools available that can help with troubleshooting. Wireless auditing equipment such as Ekahau A.I. Pro - partnered with the Ekahau Sidekick 2 - are absolutely brilliant at ascertaining everything you need to know about your WiFi. But the downside is these are expensive tools that require specialist training and experience to wield effectively.

So instead of forking out on thousands of pounds worth of testing gear, spending a lot of time with your head in books learning theory, you could look at working with WiFi specialists (like us!) to run a WiFi Audit on your behalf. Using over 15 years of our expertise, and our market leading Ekahau equipment, we can provide a comprehensive analysis of your wireless network. We can identify  sources of interference, potential security vulnerabilities, and produce a detailed report of your network which can help you to make the right decisions to improve your wireless environment. Overall, our WiFi Audit can be a brilliant investigation tool for overcoming your WiFi woes.

Bad WiFi Can Make Any Task A Struggle - Here Are 3 Proactive Ways To Create A Better WiFi Environment

Check the placement of your access points

Access point placement is essential to making sure your WiFi is reaching areas of resource, however that doesn’t mean that more access points equals better signal.

It’s common sense that if you are too far away from an access point then you’re going to receive weak to no signal, so logic would surely state that more access points means a better signal? Well, not entirely. Too many access points can cause a crowded airspace, meaning excessive radio frequencies and therefore a higher chance of signal loss. An average user may interpret this as a slow, patchy, internet connection.

A map showing WiFi access points positioned on a floor plan

The image above shows a floor plan of a building with far too many access points. Areas in green are areas with no interference with other access points, the areas in red display areas where interference takes place. So what can we do to fix this?

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By adjusting access point placement and reducing the number of access points we can achieve a much more viable solution.

Making sure there is no channel interference

Wireless frequencies used for WiFi come in 2 main bands, these are 2.4Ghz and 5Ghz (there is also 6Ghz which is slowly being adopted, however it’s not yet widely used). Within these bands there are a limited number of channels available for usage. With 2.4Ghz there are 13  channels (11 for North America and 14 for Japan), however only 3 of these are actually usable. 5Ghz alternatively has a total of 24 usable channels.

When we’re talking about usable channels we’re talking about channels which do not overlap with other channels, as doing so would cause interference. When nearby radios are both using the same channels they are essentially talking over each other, meaning signals get disturbed and distorted. With this in mind, it’s therefore more efficient for an access point to broadcast on a channel which does not match its neighbours.

But does this just mean as long as the channel is different then I’m all good? Unfortunately not.

Depending on the width of the channel, the channel will likely overlap to a certain degree with channels with similar frequencies. Taking 2.4Ghz as an example, channel 1 will occupy the space of channels 1, 2 and 3. Channel 6 will occupy the space of 4, 5, 6, 7 and 8. Channel 11 will occupy the space of channels 9, 10, 11, 12 and 13. So with that in mind, channels 1, 6 and 11 are the only channels usable as they do not overlap with one another. To better understand this concept, the diagram below displays the spread of each channel.

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By Michael Gauthier, Wireless Networking in the Developing WorldKelleyCook, image improvementsWhidou, French translation - This file was derived from: 2.4 GHz Wi-Fi channels (802.11b,g WLAN).png by Michael Gauthier, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=8353678

5Ghz is much the same, just when you have 24 non-overlapping channels to work with rather than just 3 it makes things a lot easier to plan.

So with this information in mind, it’s worth checking that your wireless networks are operating on non-overlapping channels. If you don’t have immediate access to your wireless network's admin controls to view this, there are simple mobile apps such as ‘WiFiAnalyzer’ which can display the channels of nearby frequencies.

Ensure other devices aren’t causing interference

As mentioned previously, too many radio waves in the air can cause disturbances to your wireless network. This doesn’t just apply to frequencies from other WiFi products however.

Bluetooth is a common methodology of wireless transmission which has been around for years. Whilst it is brilliant at what it does, Bluetooth also operates around the 2.4Ghz spectrum, meaning it can easily interfere with 2.4Ghz WiFi frequencies.

Walkie-Talkies also commonly use the 2.4Ghz frequency. It’s important to be aware of this when deploying WiFi in an environment using such technologies. Other devices such as certain baby monitors also operate in a very similar manner; it’s something to take into consideration when in a home environment.

Most modern and well looked after microwaves shouldn’t cause issues for WiFi, they are designed to keep radio frequencies within the microwave in order to not cause any harm to humans. That being said, microwaves can develop leaks, whilst the leakage isn’t likely to be enough to cause anyone any harm, they can still be enough to disturb your WiFi. If you are noticing your WiFi having issues around the kitchen then it might be well worth replacing your microwave.

All of these devices are worth keeping in mind when planning your WiFi network, you don’t want to get caught out by the office computer’s bluetooth or a kitchen’s microwave!

Well there you have it, 3 quick fire ways to improve your wireless network.

For any additional questions feel free to contact us and speak to one of our in house wireless experts.

DfE Connect the Classroom Funding - Upgrade Your School To A Wireless Network That Lasts

As we head into 2023, it’s no secret that the events of recent years have changed the way many schools approach teaching. After having to adapt to the challenges of delivering remote learning, schools are now facing the prospect of integrating a wave of new laptops and devices into the post-pandemic classroom environment.

It may not come as a surprise, then, if your school’s old wireless network is starting to creak under the pressure.

But there is some good news. Thanks to the UK Government’s Connect the Classroom scheme, you could secure funding for that much needed WiFi upgrade.

What is Connect the Classroom?

Provided by the Department for Education (DfE), Connect the Classroom aims to help schools ensure their connectivity is set for the future. The scheme is used to deliver a high quality wireless network based on the latest WiFi 6 standards, enabling schools to support the increasing demand from devices for the next 10 years.

How can Haptic Networks help me to take advantage of the scheme?

As you read this, we are actively engaged with the DfE in helping them to define solutions for eligible schools, including delivering a Connect the Classroom funded solution to a 7 school multi-academy trust.

We leverage our 15 years of experience in working with schools to ensure your institution receives a solution that is fully DfE compliant, while remaining sympathetic to your school’s existing infrastructure. By partnering with us, we can help you with future-proofing your environment to support current and future teaching and learning requirements.

How do I find out if my school is eligible for DfE funding? 

Schools that have been selected by the DfE for funding will receive an email invitation confirming qualification for the scheme. This is normally sent to a senior member of the school, so please check with your school leadership team if you think you may be eligible. Eligibility is based on a number of factors, including but not limited to your OFSTED rating, location and the condition of your current network.

Are there any specific technical requirements that have to be met to secure the funding?

To ensure your school can benefit from fast and reliable connectivity for years to come, a DfE funded deployment would need to include Access Points capable of WiFi 6 (802.11ax) with a minimum of 2.5Gbs uplink throughput, as well as 20Gb fibre links from edge to core.

As you discuss your requirements with our team, we will work with you to ensure your deployment fully complies with the DfE technical standards so you can make the most of the Connect the Classroom scheme.

What are the next steps to get started?

It’s very easy to get the ball rolling with us:

  1. If your school has been invited by the DfE to apply for funding, give us a call and we can begin to discuss your specific needs.
  2. When we’ve determined the right solution, we’ll then provide you with a quote that is tailored to DfE requirements.
  3. If you’re happy, you’ll then submit your quote to your DfE advisor for funding approval.
  4. When approved, after choosing us as your supplier, we will then work with you to deliver and deploy your future-proofed wireless network.

If your school’s network is grinding to a halt, our friendly team can keep your classroom connected.

Cambium Partnership

Haptic Networks are proud to announce our official status as Cambium Connected Partners.

With their background as Motorola Wireless, WiFi powerhouse Cambium emerged in 2011 and since then has developed an impressive grasp of the global WiFi market. Cambium has a strong presence in both public and private networks, their equipment is currently used in small, medium and enterprise commercial deployments as well as education.

Cambium currently comprise 700 staff, connecting people, places and things in over 170 countries and across 6 continents...that's a pretty impressive start. Haptic Networks have an extensive pedigree of deploying solid and reliable WiFi solutions across EMEA for over 15 years.

The team here at Haptic Networks are incredibly impressed with the capabilities of Cambium equipment. Cambium provides reliable, consistent, connectivity for high user densities. The fully integrated single pane management of the Cambium Switch portfolio makes Cambium an incredibly compelling proposition for IT professionals looking to maximise their ROI, whilst minimising their management overhead.  

As an official Cambium reseller, Haptic Networks can assist with any enquiry you may have around the solution. We typically offer advisory calls, demo equipment as well as introductions to the team at Cambium to help you understand more about the benefits of the solution. Click here to contact us for more information.

CN ConnectedPartner logo Education 3

Ruckus Cloud - Our Review

An overview of Ruckus Cloud, by Mark Bartley - CTO

With the exception of holiday makers, everybody loves a cloud. It is impossible to ignore the consistent march towards cloud based infrastructure across the IT industry and within WiFi vendors in particular. Ruckus resisted the allure of Cloud management for many years but in 2016 they decided to get in on the action. Since then, the solution has evolved and developed and I want to give you an insight into what’s hot and what’s not about it currently.

First off - it’s simple to set up.  I’ve configured Cloud based solutions from Aruba through to Zyxel and can honestly say the initial setup up of the Ruckus Cloud is one of, if not, the easiest. Click emailed activation link, enter venue details, setup SSID, enter serial number to add an AP - job done! On the subject of simplicity, the user interface is one of the more intuitive and straightforward. As you can see from the screen shot below, rather than a plethora of menu options with sub menus, hiding more menus, it’s been kept clean and easy. You want to see details of a Network, click Networks and you get details for the Network; Patronising to explain it I know, but it’s amazing how many vendors have complicated this simple concept.

Ruckus Cloud

Ruckus have been smart here in that all of these menu items interlink. You can click on venues, see the AP’s that are within the venue and drill down into the AP specific config, a simple but clever move compared to some vendors UI’s where you endlessly have to click between different menu sections to actually get to the point- ideal for speeding up tasks and navigation.

Whilst it’s great to have a simple UI but i’m not a simple Guy- I want to be able to manage an enterprise level network with a lot of customisation to suit my needs.  The good news is, the vast bulk of authentication options you’re ever likely to need, are available:

Ruckus Cloud - Dashboard

In a small but neat touch, they’ve included the actual process for each authentication method in the graphic that appears when you select the option you prefer

Ruckus Cloud - Auth

I’m going to gloss over most of these methods as they are industry standard, though special mentions to Dynamic Pre-Shared Key (DPSK) which is vastly underused for a simple but effective auth method, and the captive portal options;

Ruckus Cloud - Portal

As you can see, you’ve got pretty much all bases covered here from the simple click through to WISPr. To be clear, I’m not advocating that you see the “Self Sign In” option and go  “Great, no need for a data capture overlay, I’ll get all the user data I want for marketing from this” as put simply, it’s not that. Whilst allowing self registration (to avoid the minefield of GDPR compliance) it does not act as a CRM or capture visitor data. I’m a big fan of Host Approval, a quick and easy way of allowing your internal users to self service guests access reducing IT teams time spent on guest management, just be aware though anyone on your domain can approve guest requests if you go down this route.

Events, as you’d expect, gives you a comprehensive  overview of what's been happening, I’m yet to get to the bottom of how far back the log will go but over 12,000 events at least, to give an indication on a 2 AP test network that’s tweaked constantly, the logs go back 3 months. Thankfully it’s fully searchable & can be filtered so you don’t need to scroll back through hundreds of lines to find what you are after.

Analytics are pretty good for an included piece. It’s never going to be as granular as a designated network analytics solution but it serves a purpose and  provides some suitably pretty graphics to wave at interested (or disinterested!) colleagues, as well as being handy for picking up that your BYOD network is purely being used for YouTube & Facebook purposes...

So far so glowing, right? Panic not - there is some brutal honesty ahead. Ruckus Cloud is not as feature-rich or as suitable for complex environments as their SmartOS management platform.  

The troubleshooting functionality on the SmartOS (virtual & physical SmartZones) is far superior, particularly when identifying the root cause of niggly RADIUS issues.  Also, the level of RF information provided from the Cloud platform is to be frank limited -to the extent of practically non-existent. Cloud does not support dynamic VLAN allocation, or  white listing/black listing of IP and MAC addresses. In short whilst it is good, it’s not at the same level as the SmartOS offering. Ultimately these functions are quite niche and many of you reading this would say ”So what, I don’t need these features?” in which case Ruckus cloud might well be the one for you.  

Unlike some vendors, who I won’t publicly shame (they know who they are…) Ruckus have always taken a sensible approach to AP’s and swapping between management platforms, which means you can keep the same AP’s but switch between ZoneDirector, Unleashed, SmartOS and Cloud. This level of flexibility is ideal if your needs are evolving as your organisation changes and the demands on the network increase.

The Ruckus Cloud App deserves a mention. Available on both IOS and Android, it gives an almost full remote management and monitoring experience from your smartphone. One function that is well worth using, especially when rolling out a lot of AP’s, is the ability to scan AP’s using your devices camera to onboard them- a lot quicker than typing out 12 digit serial numbers repeatedly!

Sometimes the ongoing management, troubleshooting and configuration of your WiFi can be a bridge too far when juggling a plethora of plates and trying to provide more with less resource. As such we offer a fully managed Ruckus Cloud service where we monitor, maintain and manage the network for you on a pay monthly basis, feel Feel free to get in touch to find out more.

If you’ve read this far, then hopefully you’ve found this blog useful  Rather than just taking my word for it though - if you’d like to get hands on with Ruckus Cloud, and get a Ruckus AP for free, then follow this link and we can get the ball rolling with  your free Ruckus trial.

We’ve worked with some incredible customers deploying Ruckus technology - have a read here

WiFi Pain? It's time for a Haptic Wireless Health Check

Why on earth would you want to spend money looking at your WiFi?!......

....... Well... for quite a few reasons actually...  I'd like to cover some of the crucial bits that you need to consider: 

You’ve spent £30k on a wireless network in 2017, the scars from securing approval on funding for the project have just about faded and you are caught up in the rest of your daily trials and tribulations… and the WiFi network is working ok, right?

Since every location, network and customer is unique, we tailor our services to make sure that we are looking into and working with you on the areas that matter most to you. 

WiFi Health Check image

Haptic Networks offers both remote and onsite services and will provide you with a comprehensive report with clear recommendations for improvement and justification for these upgrades.   If you’d prefer us to implement, we can provide you an end-to-end solution.


You can contact me here if you'd like to know more about how we can help

Cheers,

Mark