King's Cross - London

How do you deliver lightning-fast WiFi and public guest access to one of the busiest areas in the UK?

Services

Technology

Client
King's Cross
Location
London
Industry
Leisure

The location, the connections, the canal-side setting, the rich and varied heritage, an exciting cultural scene, a thriving business community, and a strong sense of local community. All these things come together at King’s Cross to make it unique, exciting and really quite special.

The 67 acre site has a rich history and a unique setting. What was an underused industrial wasteland is being transformed into a new part of the city with homes, shops, offices, galleries, bars, restaurants, schools and even a university. It’s a whole new piece of London with a brand new postcode, N1C.

After a thorough survey and review of the existing network setup, we set to designing a new solution that focussed on improving the reliability and coverage of the existing hardware, whilst consolidating and simplifying the entire solution. simply put we became the sole point of contact for all WiFi issues and having secured end to end control (from ISP through to Access Point) we could provide an improved level of service.

In addition to consolidating the multiple service providers into a single solution, we also engaged in a process of proactive testing and identified (and resolved) a multitude of legacy issues.

As part of our surveying we were able to identify some key areas which were under supported and rapidly deploy additional ZoneFlex Access Points to greatly increase coverage in high usage areas. Due to the sensitive nature of the location we worked in partnership with the Estate to minimise disruption through out of hours physical installations.

With the infrastructure in place and new access points, switching gear and Firewall installed it was time to address the next issue…

"

Haptic’s capability to provide a complete end-to-end solution was a major attraction, this coupled with Mark’s (Haptic Project Manager) grasp of the complexities of the multi-stakeholder nature of the Estate were significant factors in our selection of them as our WiFi Partner. Since they have started work on the Estate I’ve been consistently impressed by the speed and efficiency with which they work and their willingness to go the extra mile to ensure a continued improvement in service quality.

"
Surjit Kaur
Project Director

Key Tasks

Hardware Installation and Infrastructure
Visitor Login and data capture
Rapid Support Response

Visitor Login and data capture

For a busy metropolitan hub such as King’s Cross it’s important to know as much about your visitors as possible so that you don’t miss any opportunities to engage with them or improve your services.

It’s also important for users to be able to easily access the network without an arduous signup process, and most importantly- not have to sign up again on repeat visits.

We teamed up with our partner Purple Intelligent Spaces to provide an authentication solution that is quick and easy for users to access the network. This gave the Estate a fully customisable visitor facing on-boarding portal through which visitors are able to login instantly via their social media accounts or via a very quick login screen.

A portal provided to King’s Cross then displays highly granular and usable information about visitor demographics. Data such as location within the complex, footfall and even country of origin are just a some of the data groups made available that management can then use for marketing and information as well as visitor density information that can be used for capacity planning.

This enables King’s Cross to properly reach out to their visitors whilst monitoring the performance of the estate and making ongoing improvements.

Results

Reliable Network
Increased Coverage
User Data Capture
Rapid Support Response
Single managed service
Identify potential future issues before they occur

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Percy New
Percy New
26/10/2023
I have worked with Haptic Networks for the last 2-3 years, from a google specialist, to supplier and to now a network redesign. They have been an amazing company to rely on for any queries. Massive thank you to Kenya who has been one of the best account managers I have dealt with.
Aled Roberts-Read
Aled Roberts-Read
23/10/2023
Haptic Networks delivered Oswestry School a Googe Voice Phone system. This has allowed the school to become flexible regarding telephone calls. The mobile/PC app functionality allows calls to be taken off-site while reducing the need for Desk phones on-site. Additionally, they have provided the school with a cloud-based monitoring system (securly), allowing us to conform with the DFE's online safety policies. They also supplied the school with a "Dark Web" monitoring tool free of charge. Overall an excellent company to deal with excellent sales and technical support methods to its customers.
Sam Arnup
Sam Arnup
02/10/2023
The team at Haptic are a joy to work with. They are always extremely knowledgeable, responsive and always go the extra mile for their partners. A special shout out of appreciation to Martyn - who makes it an all round pleasure to work with him and the Haptic Team.
Daniel Mabbott
Daniel Mabbott
28/09/2023
I'm not one to usually write reviews but Haptic are truly deserving of one! They're a knowledgeable, down to earth bunch who are always happy to help - no matter how big or small the issue/query may be. A big shout-out (and sorry!) goes to Kenya too - who we're constantly bothering with emails and calls!
Michael Gurney
Michael Gurney
28/09/2023
Amazing A+++ we have been working with Haptic Networks for sometime and speaking to Kerri she has always been great, very helpful, understanding and is very knowledgeable. Highly Recommended :)
Ben L
Ben L
31/08/2023
Haptic networks have assisted in my IT queries and purchases to a very high standard where they go above and beyond, I highly recommend them and their super friendly staff.
Laura Chadwick
Laura Chadwick
31/08/2023
A truly innovative , forward thinking business. Joe is an absolute pleasure to work with.
Penny Tyler
Penny Tyler
02/06/2023
Absolutely cracking IT company, services and people. They never over promise but always over deliver. It is so refreshing to feel valued as a customer and not like you are just another number. It is rare these days to always have a knowledgeable member of staff available to answer any questions rather than dealing with a bot. Thanks Haptic Networks and all the team for being exemplary!